Returns & Exchanges
At Pagani Design, we are committed to your satisfaction and offer a 30-day return policy for all timepieces in their original, unworn condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient exchange or refund.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original Pagani Design presentation box, including all protective films, warranty cards, and manual tags.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing